When purchasing one of our bags and/or backpacks through the Custom Program please read, understand, and acknowledge the following information prior to completing your purchase.
Timeline: We estimate that the production of custom backpacks and bags will take 10-12 weeks. This is only an estimate, and is in no way a guarantee that your bag or backpack will be delivered in that timeframe.
Cancellations: Custom Program order cancellations will be honored, but there is a $50 order cancellation fee, which will be deducted from the refund amount.
Change Requests: Custom Program orders are given a 48 hour grace period for change requests. If a change request is made after 48 hours have elapsed we charge $50 to implement that request. This charge is necessary because altering planned production for custom bags is complex and time consuming.