We guarantee all our packs against defects in materials and workmanship for life, though there is a lifetime to every pack. Through our design and maintaining an incredibly high quality standard, we do everything we can to ensure each pack lives the longest life possible. However, just like your favorite pair of work pants, fabrics eventually wear out through hard use, and disc golf is no exception. In fact, disc golf is one of the hardest ways a pack can be used next to wildland firefighting or military combat. We are reasonable human beings and always lean heavily in the favor of our customers - we only ask that you are reasonable in return and are realistic about your expectations. It truly makes us happy to keep packs going on the course, and more importantly to keep them out of the landfill. We take our duty to our customers and to the environment seriously and we hope that you are proud to be a part of that mission.
With that said, if you have a Pound pack that is in need of a little love just email us some pictures of the issues in question and we'll get the ball rolling on a warranty. Cleaning and shipping the pack is your responsibility, though we will cover the cost of shipping back to you if the issue was in any way due to a manufacturing defect (if the issue was not the result of a manufacturing defect, return shipping will be your responsibility as well). In the very rare instance of severe manufacturing defects, we will cover the cost of shipping both ways. Repairs that are not the result of manufacturer defects are also offered for a reasonable fee. General assessments can be made from the pictures you send, but we won't be able to do a thorough inspection until we receive your pack. Again, we always lean heavily in favor of our customers when assessing warranty issues.
If you have a Pound pack in need of repair:
Before you ship the pack back to us, it must be clean. WE WILL NOT REPAIR DIRTY PACKS. IF YOU SEND US A DIRTY PACK WE WILL SEND IT BACK. NO EXCEPTIONS. So please follow these instructions before sending your pack in for repair:
RETURNS & EXCHANGES:
We gladly accept returns and exchanges on new, unused items. Just email us at firstname.lastname@example.org to get started. Once we receive your shipment, we will inspect the item to ensure that it is unused. Then we will issue a refund minus the original cost of shipping. Unlike most companies, we DO NOT charge a restocking fee, but we also DO NOT cover the cost of the return shipment or of the new outgoing shipment. We are happy to absorb the cost of the extra time involved for returns/exchanges, but shipping is your responsibility. Note, it can take up to 5 business days from the time we issue the refund to when the funds are back in your account.