We guarantee all of our packs against defects in materials and workmanship for the lifetime of every pack. Through our design and testing process, and adherence to incredibly high quality standards we do everything we can to ensure each pack lives the longest life possible. However, just like your favorite pair of work pants, fabrics eventually wear out through hard use. Disc golf packs are no exception. In fact, disc golf is one of the hardest ways a pack can be used. The frequent on/off nature of a disc golf backpack's life means it's subjected to the same type of accelerated wear seen in gear used for wildland firefighting or military use.
We are reasonable human beings and always lean heavily in favor of our customers - we only ask that you are reasonable in return and are realistic about your expectations. It truly makes us happy to be able to extend the life of a pack, and more importantly to keep them out of the landfill. We take our duty to our customers and to the environment seriously and we hope that you are proud to be a part of that mission.
If you have a Pound pack that is in need of a little love please email us some pictures of the issues in question and we'll get the ball rolling on the warranty process. Cleaning and shipping the pack is your responsibility, though we will cover the cost of shipping back to you if the issue was in any way due to a manufacturing defect. If the issue was not the result of a manufacturing defect, return shipping will be your responsibility. In the very rare instance of severe manufacturing defects, we will cover the cost of shipping both ways.
Repairs that are not the result of manufacturer defects are also offered for a reasonable fee. For example, shoulder pads are considered a wearable item like a car's brake pads. Through extended use they will eventually wear out, and when that happens it's generally not considered a manufacturing defect. Replacement shoulder pads are available for purchase, and can be shipped for a small fee. If your bag was made prior to the introduction of the snap-in replaceable shoulder pads we can upgrade your bag to accept the new straps. Please reach out to us about what that process looks like.
General assessments can be made from the pictures you send, but we won't be able to do a thorough inspection until we receive your pack. Again, we always lean heavily in favor of our customers when assessing warranty issues.
If you have a Pound pack in need of repair:
Before you ship the pack back to us it must be clean. WE WILL NOT REPAIR DIRTY PACKS. IF YOU SEND US A DIRTY PACK WE WILL SEND IT BACK. NO EXCEPTIONS. So please follow these instructions before sending your pack in for repair:
RETURNS & EXCHANGES:
We gladly accept returns and exchanges on new, unused items. If you would like to start the return process please email us at firstname.lastname@example.org.
As part of the return process the customer is responsible for the cost of return shipping, as well as a 3% restocking fee, which we charge to cover the cost of the credit card transaction fee. Once we receive the return and inspect it, we will promptly issue a refund. Please note that it can take up to 5 business days from the time we issue the refund to when the funds are back in your account.