Returns
We gladly accept returns on new, unused items within 30 days of purchase. If you would like to start the return process please email us at info@pounddiscgolf.com. We do not accept returns on custom orders.
As part of the return process the customer is responsible for the cost of return shipping, as well as a 10% restocking fee, which we charge to cover the cost of the credit card transaction fee, and the original shipping cost. Once we receive the return and inspect it, we will promptly issue a refund. Please note that it can take up to 5 business days from the time we issue the refund to when the funds are back in your account.
Exchanges
We also gladly accept exchanges on new, unused items. If you would like to start the exchange process please email us at info@pounddiscgolf.com.
As part of the exchange process the customer is responsible for the cost of return shipping as well as the additional shipping cost for the new item. Once we receive the exchange and inspect it, we will send an invoice for shipping of the new item. Upon payment of the invoice, we will promptly send the new item out.
Lost or Missing Packages
Though we are not responsible for packages once they leave our facility, we will do everything in our power to help recover lost or missing packages. If your package cannot be found, we will file a claim on your behalf to help recover some or all of the cost of your order. Please be aware that this process can be quite lengthy, so we encourage you to be patient.
Here are the steps to follow if your package gets lost or goes missing in transit:
- Email us at info@pounddiscgolf.com
- We will submit a search request to the carrier for your package.
- If the search request is successful, the package will be rerouted back to your shipping address.
- If the search comes up empty, we will then file a reimbursement claim on your behalf.
- If the claim is accepted, we will either apply the credit towards a replacement order or credit your account.
- If the claim is rejected, we will try to file an appeal on your behalf. Ultimately, we will do our best to work with you on a resolution.
If your package goes missing after it is marked as delivered by the carrier, we will still submit a claim on your behalf. However, please be aware that these types of claims are often rejected by the carrier. If you would like to require a signature for delivery, please contact us prior to placing your order and we will gladly accommodate this request. Note, carriers charge a small additional fee for signature required.
Please know that carriers do not always reimburse for the full amount of the missing item(s).
Because we produce our products in small batches, we cannot guarantee that we will be able to replace the exact item that you ordered. However, we will do our best to replace the missing item(s) with something that appeals to you.