- Dimensions: 17" long x 9" wide x 8.5" tall
Producing your custom pack will take 8-12 weeks, but we do not guarantee delivery within this window. Please do not ask us for updates until 12 weeks have passed. We love making custom packs, but our production is not all under one roof, so providing updates is very time consuming.
No. We're unable to offer requests for custom embroidery, custom fabric, or other customizations not shown in the custom product builder. This helps us streamline the pack building process, and allows us to ship custom orders more quickly.
Yes, please see below for answers to each part of that question.
Cancellations: Custom Program order cancellations will be honored, but there is a $50 order cancellation fee, which will be deducted from the refund amount.
Change Requests: Custom Program orders are given a 48 hour grace period for change requests. If a change request is made after the grace period has ended, we charge $50 to implement that request.
No. We do not accept returns on custom orders.
Please see the Add'l Info tab in the custom product builder. We have more detailed information about the pack, and the ordering process shown there.
Please send any questions to email@example.com.